Refund Policy

• Plans (Starter, Seller and Business) are billed monthly and renew automatically until you cancel.
• You can cancel anytime: open Plan & payments in your dashboard and choose Cancel plan, or use Billing & invoices to open Stripe's billing portal. Cancellation takes effect at the end of the period you've already paid for, and your plan stays active until then.
• We don't give prorated or partial refunds for an ordinary cancellation partway through a billing period.

If you're not happy, you can ask for a refund of your first plan payment within 7 days of that charge. To ask:

• Email 369servicesllc@gmail.com from the email you sign in with.
• Include your shop name and the date of the charge, and say you're requesting a first-payment refund.

We'll reply by email. If approved, we refund that payment and cancel the plan, unless you tell us you want to keep it.

If you were charged twice or charged the wrong amount, contact us and we'll correct it, including refunding the extra amount.

Nothing in this policy limits any refund or other right you have under the law that applies to you. We honor refunds that the law requires.

Products and services on Build to Scale Shops (such as downloads, templates, calls and mentorship) are sold by independent sellers. Each seller sets and shows their own refund policy on their shop page, and payments go to the seller's own Stripe account.

For a refund on a purchase, contact the seller using the support email on their shop. Our plan refund policy above doesn't replace or override a seller's policy, and doesn't affect your rights under the law.

Approved plan refunds go back to the original payment method through Stripe. How long they take to appear depends on your bank or card issuer.